✦Mangalyam

Mangalyam Policy Center

Legal and policy documents

These pages explain platform terms, privacy handling, and cancellation/refund rules across couple, vendor, agency, guest, and admin journeys.

Terms of Service

Defines account use, platform roles, payment responsibility boundaries, and dispute handling rules.

Key: terms

Version: v1.0

Status: active

Effective: 2026-05-28

Last updated: 2026-05-28

Next review: 2026-06-28

Owner: Mangalyam Engineering + Operations

Open policy

Privacy Policy

Covers data collection, KYC/payment data handling, retention, and user rights across persona workspaces.

Key: privacy

Version: v1.0

Status: active

Effective: 2026-05-28

Last updated: 2026-05-28

Next review: 2026-06-28

Owner: Mangalyam Engineering + Operations

Open policy

Refund & Cancellation Policy

Explains refund eligibility, cancellation windows, payout-stage implications, and support escalation timelines.

Key: refund-policy

Version: v1.0

Status: active

Effective: 2026-05-28

Last updated: 2026-05-28

Next review: 2026-06-28

Owner: Mangalyam Payments + Support Operations

Open policy

Persona responsibility model

This model reduces ambiguity across wedding operations by clarifying who owns which action.

Couple / Family

  • - Review vendor quote and cancellation terms before booking.
  • - Pay through listed milestone links only.
  • - Report dispute or refund requests with quote, booking, and payment references.

Vendor / Partner

  • - Deliver services as per approved quote and scope.
  • - Maintain current KYC, banking details, and agreement status.
  • - Support cancellation and refund evidence requests within SLA.

Agency

  • - Coordinate timelines and approvals on behalf of managed weddings.
  • - Ensure booking and milestone records are complete before payment milestones are triggered.
  • - Escalate operational blockers through the platform queue.

Mangalyam Platform

  • - Operate payment orchestration and ledger controls.
  • - Maintain transparent payee visibility during quote-to-payment journeys.
  • - Run reconciliation, audit, and remediation workflows for financial integrity.