Mangalyam Policy Center
Legal and policy documents
These pages explain platform terms, privacy handling, and cancellation/refund rules across couple, vendor, agency, guest, and admin journeys.
Terms of Service
Defines account use, platform roles, payment responsibility boundaries, and dispute handling rules.
Effective: 2026-05-28
Last updated: 2026-09-09
Privacy Policy
Covers data collection, KYC/payment data handling, retention, and user rights across persona workspaces.
Effective: 2026-05-28
Last updated: 2026-10-13
Refund & Cancellation Policy
Explains refund eligibility, cancellation windows, payout-stage implications, and support escalation timelines.
Effective: 2026-05-28
Last updated: 2026-05-28
Persona responsibility model
This model reduces ambiguity across wedding operations by clarifying who owns which action.
Couple / Family
- - Review vendor quote and cancellation terms before booking.
- - Pay through listed milestone links only.
- - Report dispute or refund requests with quote, booking, and payment references.
Vendor / Partner
- - Deliver services as per approved quote and scope.
- - Maintain current KYC, banking details, and agreement status.
- - Support cancellation and refund evidence requests within SLA.
Agency
- - Coordinate timelines and approvals on behalf of managed weddings.
- - Ensure booking and milestone records are complete before payment milestones are triggered.
- - Escalate operational blockers through the platform queue.
Mangalyam Platform
- - Operate payment orchestration and ledger controls.
- - Maintain transparent payee visibility during quote-to-payment journeys.
- - Run reconciliation, audit, and remediation workflows for financial integrity.