Terms of Service

Mangalyam provides planning, coordination, and transaction orchestration infrastructure for wedding operations. Couples and families use the platform to discover, evaluate, and book third-party service providers. Vendors and agencies use dedicated operational workspaces.

Mangalyam is a software and operations layer. Service delivery remains the responsibility of the listed service provider for each booking unless explicitly marked otherwise in writing.

You must maintain accurate profile data, protect login credentials, and avoid unauthorized account sharing. Team access should follow role-based limits (owner, staff, assistant, coordinator, and admin where applicable).

Platform actions that create legal or financial impact (for example: approvals, payouts, offboarding, KYC submissions) may be restricted to privileged roles and are auditable.

Before confirming payment, users must review quote details, cancellation terms, milestone references, and vendor identity. The service provider/payee is shown in quote and milestone context.

Gateway processing, settlement state transitions, and reconciliation controls follow configured payment rails. Where settlement is delayed by compliance or operational hold policies, the platform surfaces hold state and next steps.

The full, published fee schedule — platform fees by payment mode (UPI/netbanking, card, off-platform recorded), settlement and payout-hold timing, and EMI/subvention terms — is maintained at /fees and forms part of these Terms.

When the fee schedule changes materially, this Terms of Service version changes with it. Users whose acceptance is on an older version are re-prompted to accept the current version before continuing to use payment features; acceptance is never carried forward silently across a version change.

Refund and cancellation handling follows the public Refund & Cancellation Policy and applicable vendor terms shown at quote or booking stage. In case of policy conflicts, the stricter requirement applies until support review is completed.

Dispute workflows require reference evidence (quote, booking, milestone, and communication proof). Mangalyam may pause related high-impact actions while an integrity review is active.

Users must only upload lawful content and must not misrepresent identity, service scope, licensing, or payout ownership. Fraud, policy abuse, or unsafe behavior can trigger delisting, suspension, or offboarding.

We reserve the right to enforce platform safety controls, including temporary action blocks, pending documentation requests, and recovery workflows.