Refund & Cancellation Policy

Refund outcomes depend on booking stage, vendor-specific quote terms, milestone status, and service delivery evidence.

Mangalyam enforces transparency first: all refund decisions must be tied to quote, booking, and milestone references.

Pre-booking: no cancellation fee is charged by Mangalyam for quote discovery actions.

Post-booking, pre-service: cancellation terms from accepted quote apply. If a vendor-specific non-refundable clause exists, it is prioritized when lawfully enforceable.

Post-service-start or completed service: partial or no refund may apply based on delivered scope and evidence trail.

Acknowledgement target: within 24 hours of support request containing booking and payment references.

Resolution target: 3 to 7 business days for standard cases. Complex disputes may require longer review windows with progress updates.

Every approved refund should map to exactly one ledger transition and notification update.

If a milestone is in hold or pending settlement review, refund handling may include temporary action locks until reconciliation checks are complete.

Where payout has already progressed to vendor settlement, platform support coordinates recovery and evidence-based determination per contract terms.

Account email, booking reference, quote reference, milestone/payment reference, requested amount, and a short reason with supporting proof.

Attach communication evidence where possible (for example: agreed deliverables, timeline updates, or exception confirmations).